Privacy Policy

1. Introduction

Max and Min Veterinary Practice (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you interact with our website or services.

2. Data We Collect

We may collect the following personal information:

Contact information: name, email, phone number, address
Pet information: name, species, breed, age, medical history
Appointment and payment details: appointment dates, payment records
Website usage data: IP address, browser type, pages visited, cookies (see Cookies Policy)
Other information: any information you provide through forms, emails, or telemedicine consultations

3. How We Use Your Data

We process personal data for the following purposes:

To provide veterinary services, including appointments, treatment, and telemedicine
To process payments and manage accounts
To communicate with clients (appointment reminders, treatment updates)
To comply with legal obligations and professional regulations
To improve our website and services, including analytics

4. Legal Basis for Processing

Under the UK GDPR, our legal basis for processing your data includes:

Consent: when you provide information voluntarily (e.g., newsletter sign-up)
Contractual necessity: to deliver veterinary services you have requested
Legal obligation: to maintain medical records and comply with UK veterinary law
Legitimate interests: to improve services, maintain security, and communicate efficiently

5. Sharing Your Data

We may share your personal data:

With veterinary staff within our practice for treatment purposes
With veterinary referral centres if your pet is referred or if specialist veterinary advice is sought
With third-party service providers (payment processors, IT services) under strict confidentiality agreements
When required by law, regulatory authorities, or professional obligations
With insurance companies, if you request assistance with claims
With Health Plan providers and Debt Recovery Specialists

We do not sell your data to third parties for marketing purposes.

6. Data Retention

We retain personal and medical records in accordance with RCVS guidelines and UK law.
Once data is no longer required, it will be securely deleted or anonymised.

7. Your Rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of your data (subject to legal obligations)
Object to or restrict processing
Withdraw consent where applicable
Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, contact reception@mnmvets.co.uk.

8. Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, or disclosure.

We have CCTV in and around the practice for the purposes of prevention and detection of crime. Some of the information we collect may be classed as personal data as defined by UK data protection laws.